FAQ — Shipping — Shop Policies

Shipping and Delivery

Which shipping providers/couriers do you use?

We currently use USPS, UPS, and FedEx.

How long does shipping take?

You can expect your order to be fulfilled and shipped out within 5 business days of your order date and then shipping time is as follows:
 USA – 3 to 15 business days.
You will receive an order confirmation. If for any reason you did not get a purchase confirmation, don’t worry, check your spam folder, and if it’s not there – email at info@strazzaartstudio with information about your order and we will confirm it with you.

How do I track my order?

When your order has shipped, you will receive an email notification which will include a tracking number and courier that you can use to track your shipment.
 Please refer to the standard shipping timelines above. If you haven’t received your order within your destination’s timeline please contact us at info@strazzaartstudio.com with your name and order number, and we will help you track your shipment delay.

Is local pickup available?

Local pickup is available in Southport, NC on original oil paintings only – email us prior to placing your purchase.

Shop Policies – Refunds, Returns, and Exchanges for Art

Can I return an original painting?

We do not offer returns, refunds, or exchanges on any original art or paintings, framed or unframed.

What if my order shows as delivered but I didn’t receive it?

In the event that your order shows as delivered but you didn’t receive your shipment, please contact the courier and local postal service with the tracking number (shown in your shipping notification) and inquire with them about it first. There’s a chance your package is waiting for you to pick up at your nearest post office, however, if they can’t find it, email us through the contact page to see if there’s anything else that can be done on our side. Ultimately we are not responsible for loss or theft of a delivery.

Refunds for Art Classes

We do not offer refunds for art classes (online or in person classes.)
 The classes we hold all require upfront expenses on our part, (rent for class rooms and other materials, and/or online hosting (etc.) expenses.)
 If there are unforeseen circumstances, let us know and will see what we can do to offer a partial refund.

If your question is not answered in this FAQ section, please email us through the Get in Touch contact page in the menu and we will be happy to assist you with any questions you may have.

Strazza Art Studio

Lisa Strazza